Policies & Fine Print

We get it. We have families, too! At the end of the day, we’ll always try to do what’s right for your family. But we’re also a business. We encourage you to familiarize yourself with our policies and feel free to ask any questions you may have.

• REGISTRATION POLICY - Classes are ongoing year-round and students may start at any time unless otherwise noted for camps or clinics. Enrollment may be scheduled up to one week in advance. If assistance is needed with enrollment, families are encouraged to contact our team for support. Time or day changes may be requested at any time, subject to availability.
• FACILITY FEE - Annual facility fees apply and are non-refundable. Only electronic payments are accepted; cash is not accepted. If a payment method is declined, families will be contacted to update their information. Failure to resolve a declined payment by the 10th of the month may result in loss of enrollment. Families wishing to hold their spot while temporarily unable to attend must continue monthly payments; makeup tokens will be issued for missed classes.
• AUTO PAY - To ensure students do not lose their spots in class, the customer will keep credit card or bank information on file for direct debit. These perpetual payments will be made on the first of every month enrolled. Tuition is based on the number of classes in that month. If your account has any other balances including a Facility Fee or Event Fee due, those charges will be added to your monthly tuition. No refunds will be issued after payments have been ran. We accept Mastercard, Visa, and Discover. Automatic payments and enrollment will continue until a written notice is received from the customer. First and last payments may be prorated.
• WITHDRAWAL POLICY - If you ever need to take a break from lessons, we only require an electronic notice before your next billing cycle to stop your payments (i.e. If you want to drop by June 1, you must notify us by May 31st). Sorry, no refunds will be issued for withdrawals received after the 1st of the month. You will be able to submit this through the portal, website, or by emailing customer support.
• OUR CALENDAR - Classes are held year-round without sessions; so students can start and stop at will. PRO Swim Academy closes for major holidays and breaks once a year for maintenance. All lessons missed due to a closing will be eligible for rescheduling.
• MAKE UPS - Makeup tokens are automatically added to accounts when a lesson is missed. Tokens may only be used while actively enrolled, have no cash value, are non-transferable, cannot be converted to credits, and expire two years from issue. While we offer makeup classes as a courtesy, availability is not guaranteed, and space may be limited. Makeup tokens are intended for group sessions. Private Makeup availability is limited and not guaranteed, and may be fulfilled in a group class. Tokens cannot be used for special programs and may be applied toward open swim fees where applicable. Missed makeup lessons may be rescheduled as needed, but only within the active enrollment period. Families are strongly encouraged to notify PRO Swim of absences via the parent portal, email, or text so another student may use the spot.
• CLASS SIZE - All semi-private classes have four or fewer students per lesson; all Platypup Swim Babies classes will have an average of eight parents and babies. PRO Swim Academy reserves the right to condense classes with only one or two students enrolled.
• NO LEAVING - Parents or chaperones must stay at PRO Swim Academy while students are in class. No exceptions. A child may need to use the restroom, have a first aid issue or classes can be cleared due to unforeseen pool problems such as a fecal incident or weather. For the safety of all students, you must be present and responsible for your child.
• DIAPERS - In compliance with Illinois state health codes, all non-fully potty-trained swimmers must wear a disposable swim diaper covered with a reusable swim diaper.
• ANNOUNCEMENTS - We encourage you to always check in with the Parent Support staff to stay informed. We will also communicate via email, Powerpoint, and signs around the building.
• HOLIDAYS & CLOSURES - PRO Swim observes the following holidays: Memorial Day (05/25/2026), Juneteenth (06/19/2026), Fourth of July (07/04/2026), Labor Day (09/07/2026), Thanksgiving Day (11/26/2026), Winter Holiday (12/24/2026 - 12/26/2026) and New Year’s Day (01/01/2027). Halloween (10/31/2026), New Year’s Eve (12/31/2026) all lessons will end by 2:00 PM. Monthly tuition is prorated for the Holiday closure.
• ILLNESS - Exercise and the warm pool area help boost the immune system and fight off illnesses. However, if your child is suffering from fever, diarrhea, or other contagious illness, he/she may not come to class. In that event, please call Parent Support, and we will help you reschedule.
• CANCELLATIONS - Occasionally PRO Swim Academy will have to cancel classes due to weather advisories, poor pool conditions, etc. In such a case, we will contact all affected families by email and text. If you are unable to bring your student to class for any reason, please call Parent Support, who will help you reschedule.
• MEDICAL WITHDRAWALS - PRO Swim Academy will place a medical credit on your account for a medical withdrawal with support from a licensed medical practitioner. Credits will take effect from the date we receive the doctor’s note.
• CREDITS - All in house credits will expire one year from their issue date